Refund & Service Policy

Welcome to Jai Mata Di Generator. This Refund & Service Policy explains the terms related to payments, cancellations, refunds, and service conditions for our generator repair and rental services.

1. Service Overview

We provide professional generator repair, maintenance, installation, and rental services for residential, commercial, and industrial customers. All services are carried out by trained technicians with proper inspection and safety procedures.

2. Service Booking & Confirmation

• Service requests can be made via phone, WhatsApp, or website inquiry

• Bookings are confirmed based on availability of technicians and equipment

• Service charges are shared before starting any work

• By confirming a booking, the customer agrees to our service terms

3. Refund Policy

We follow a fair and transparent refund policy:

• Service Charges: Once a technician has been dispatched or service work has started, service charges are non-refundable

• Advance Payments: Advance payments for rental or large services are refundable only if the service is cancelled before dispatch

• Completed Services: No refunds will be issued once the service has been completed successfully

• Duplicate Payment: Any accidental duplicate payment will be refunded after verification

Refunds (if applicable) will be processed within 5–7 business days via the original payment method.

4. Generator Rental Policy

For generator rental services:

• Rental charges are calculated based on duration and usage

• Once equipment is delivered, cancellation may not be eligible for full refund

• Damage due to misuse, negligence, or improper handling will be charged separately

• Fuel and operational costs are not included unless specified

5. Service Warranty

We may provide limited warranty on certain repair services and replaced parts. Warranty is not applicable in cases of:

• Physical damage or mishandling

• Electrical fluctuations or external faults

• Unauthorized repair or modification by third parties

• Improper usage of generator equipment

6. Cancellation Policy

• Service cancellation is allowed before technician dispatch

• Cancellation after service initiation may incur minimum visit charges

• Rental cancellations depend on equipment availability and dispatch status

7. Service Responsibility

We ensure professional and safe service delivery. However, we are not responsible for:

• Losses due to unexpected power failure

• Indirect damages or business interruptions

• Delays caused by natural or external factors

8. Customer Support

Our team is available to assist you with service updates, complaints, or refund-related queries. We aim to resolve all issues fairly and promptly.

9. Policy Updates

We reserve the right to modify or update this Refund & Service Policy at any time without prior notice. Continued use of our services indicates acceptance of updated terms.

10. Contact Us

For any refund or service-related questions, please contact us:

Jai Mata Di Generator
Website: Jai Mata Di Generator
Email: lokesh20.jain@gmail.com
Phone: +91-9354437098